Who we are
This website is published by NEKRETNINE 24 d.o.o., Bože Peričića 26, 22000 Šibenik, Croatia, OIB: 34776595520 (hereinafter: "N24", "we", "us", "our"). N24 is the data controller for the personal data described in this Privacy Policy.
This Privacy Policy applies to this website and to the personal data we receive when you contact us by phone, WhatsApp, email or in person about buying, selling or renting property or about our services.
For any question about your personal data, contact us at our contact form, by phone on +385 95 700 7001, or by post at the address above.
What data we collect
We collect personal data that you give us yourself, for example when you send an enquiry through the contact form, email us, call us or send us a WhatsApp message:
- Name and surname
- Email address
- Phone number
- The content of your message or enquiry, including details of a property you want to buy or sell
If you go on to buy, sell or rent a property through N24, we also process the data needed to prepare and carry out the brokerage agreement and the transaction, such as your address, identification details and tax number, as required by Croatian law, including the anti-money laundering rules that apply to real estate agencies.
When you visit the website, our hosting provider automatically records technical data such as your IP address, browser type and the pages requested, in server logs. We use these logs only to keep the website secure and working.
We do not currently use analytics or advertising tools on this website. See the Cookie Policy below for details.
Why we use your data, and on what basis
- To answer your enquiry and stay in contact about the properties or services you asked about. Legal basis: steps taken at your request before entering into a contract, and our legitimate interest in answering enquiries.
- To prepare and carry out a brokerage agreement and a property transaction. Legal basis: performance of a contract.
- To meet our legal obligations, for example under accounting, tax and anti-money laundering laws. Legal basis: legal obligation.
- To keep the website secure and working. Legal basis: our legitimate interest.
We do not use your personal data for automated decision-making or profiling, and we do not sell it.
Who we share data with
We share personal data only when it is needed for the purposes above:
- Service providers who work for us, such as our website hosting provider, our email provider and our accounting service. They process data only on our instructions.
- The other party to a property transaction, a notary, a lawyer or a bank, when this is needed to complete a purchase, sale or rental you have asked us to arrange.
- Public authorities, when we are required by law to do so.
Some of our service providers may process data outside the European Economic Area. Where this happens, we make sure appropriate safeguards are in place, such as the European Commission's standard contractual clauses.
How long we keep data
We keep personal data only as long as we need it, or as long as the law requires:
- Enquiries that do not lead to a brokerage agreement: up to 12 months after our last contact, unless you ask us to delete them sooner.
- Data and documents collected under the Croatian Anti-Money Laundering and Terrorist Financing Act: 10 years after the end of the business relationship or the transaction, as that law requires.
- Accounting documents, such as invoices and agreements entered in our books: 11 years, as required by the Croatian Accounting Act.
- Server logs: only for the short period needed for security.
How we protect your data
We take appropriate organisational and technical measures to protect your personal data, including limiting who can access it, using secure, encrypted connections for this website and choosing reliable service providers. However, no website, electronic transfer or computer network is completely secure.
Your rights
Under the General Data Protection Regulation (GDPR) you have the right to:
- access your personal data and find out how it is used
- have inaccurate data corrected
- have your data deleted
- restrict how your data is processed
- receive your data in a portable format
- object to processing based on our legitimate interest
- withdraw your consent at any time, where processing is based on consent
Some of these rights are limited where we must keep data by law. To exercise your rights, email our contact form or use the contact form.
If you believe we are not handling your data in accordance with the GDPR and you cannot resolve this with us, you can file a complaint with the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka, azop.hr).
Changes to this Privacy Policy
We may update this Privacy Policy, for example when the website or the law changes. The latest version is always published on this page, with the date of the last change.
Last updated: 22 October 2026
Cookie policy
What are cookies?
Cookies are small text files that a website stores on your computer or phone. They are used, for example, to remember your settings or to measure how a website is used. Similar technologies, such as browser storage, work in the same way and are covered by this policy too.
Cookies on this website
This website does not set any cookies, and it does not use analytics, advertising or other tracking. The fonts are served from our own website.
Maps and links to other services
The map on the contact page is provided by OpenStreetMap. When it loads, your browser connects to OpenStreetMap's servers, which receive your IP address but do not set cookies. See the OpenStreetMap privacy policy.
Links to Google Maps and WhatsApp open those services in a new window or app. Once you are there, their own privacy and cookie policies apply.
Changes
If we add cookies that are not strictly necessary, such as analytics to see how visitors use the website, we will first ask for your consent through a cookie banner, where you can accept or decline them, and we will update this policy.
How to manage cookies
You can delete or block cookies for any website in your browser settings:
Questions
If you have any questions about cookies on this website, email our contact form.
Last updated: 22 October 2026